Privacy Policy

Introduction

TruAddress ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our address validation services.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name (optional)
• Billing information (processed securely by Stripe)

API Usage Data

When you use our APIs, we collect:

• API requests and responses (for debugging and support)
• Request metadata (timestamps, IP addresses, response times)
• Usage statistics (request counts, error rates)

Address Data

We process addresses you submit for validation. We do not store or retain the actual addresses you validate beyond what's necessary to complete the request (typically seconds).

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send billing notifications
• Send technical notices and support messages
• Monitor and analyze usage patterns to improve our services
• Detect and prevent fraud or abuse

Data Retention

• Account data: Retained while your account is active
• API logs: Retained for 30 days for debugging purposes
• Billing records: Retained as required by law (typically 7 years)
• Address data: Not retained after request completion

Data Security

We implement appropriate technical and organizational measures to protect your data:

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Infrastructure is hosted on SOC 2 compliant providers
• Access to production systems is restricted and audited
• Regular security assessments and penetration testing

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Resend: Transactional emails
• Vercel: Infrastructure hosting

Each third party has their own privacy policy governing their use of your information.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at [email protected].

Cookies

We use minimal cookies for:

• Authentication (session management)
• Analytics (usage statistics, no personal data)

We do not use tracking cookies or sell data to advertisers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through our website.

Contact Us

For privacy-related questions or concerns:

• Email: [email protected]
• Address: TruAddress Inc., 123 Main St, San Francisco, CA 94102

Last updated: January 29, 2026